Bilingual Call Center Agent - Transportation (Temp)

Precision HR Solutions, Inc.; Hartford (CT); On-site; USD 23,000 - 26,000; Full time

Job summary

Precision Human Resource Solutions, Inc. is seeking a BILINGUAL Call Center Representative for an in-office position in Hartford, CT. The role requires fluency in English and Spanish, with at least one year of call center experience and proficiency in Word, Excel, and Outlook.

The position is TEMPORARY, on-site, with available shifts 12:30pm-7:30pm or 5:30am-12:30pm and mandatory overtime. It offers a fast-paced environment serving parents, schools, and transportation providers.

Qualifications

• Fluent in English and Spanish.
• Minimum 1 year of call center experience.
• Proficient with Word, Excel, and Outlook.
• Ability to handle high call volumes.

Responsibilities

• Provide parents, schools, and transportation providers with transportation needs.
• Process transportation change requests.
• Process transportation complaints from parents and school.
• Work as a liaison between parents, schools, and transportation providers.
• Resolve issues to ensure safe and timely transportation.
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
• Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop.
• Assist the director and manager of transportation as needed.
• Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Job description

Precision Human Resource Solutions, Inc. is seeking a BILINGUAL Call Center Representative for an in-office position in Hartford, CT. The role requires fluency in English and Spanish, with at least one year of call center experience and proficiency in Word, Excel, and Outlook.

The position is TEMPORARY, on-site, with available shifts 12:30pm-7:30pm or 5:30am-12:30pm and mandatory overtime. It offers a fast-paced environment serving parents, schools, and transportation providers.