BILINGUAL - Call Center Representatives $17.50/hr

Aimcareers; Hartford (CT); On-site; USD 23,000 - 28,000; Full time

Job summary

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department onsite in Hartford, CT. The position starts immediately, with in-office shifts in Hartford, CT.

Availability includes 12:30pm-7:30pm or 5:30am-12:30pm, Monday through Friday, with mandatory overtime. Candidates must be fluent in English and Spanish and have at least one year of call center experience, plus proficiency in Word, Excel, and Outlook.

Qualifications

• Must be fluent in English and Spanish.
• At least one year of call center experience.
• Proficient in Word, Excel, and Outlook.
• Capable of handling high call volumes.
• Excellent customer service via phone, in person, and email.
• Ability to stay calm in a fast-paced environment.

Responsibilities

• Provide transportation information to parents, schools, and providers.
• Process transportation change requests.
• Handle transportation complaints from parents and schools.
• Liaise between parents, schools, and providers.
• Ensure safe and timely transportation; maintain records.
• Support transportation leadership as needed.
• Follow district, state, and Board policies on duties, confidentiality, etc.

Skills

Bilingual English & Spanish

Strong communication

Calm under pressure

Phone etiquette

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT.

• Position Starts Immediately
• This is an In Office call center in Hartford, CT.

HOURS & COMPENSATION

• Available shift: 12:30pm-7:30pm OR 530am-1230PM
• Monday through Friday
• Mandatory Overtime
• $17.50/hr

REQUIREMENTS

• Must be fluent in English and Spanish
• Must have at least one(1) year of experience in a call center
• Computer skills with a proficiency in Microsoft Word, Excel, and Outlook
• Ability to work in a heavy call volume environment
• Demonstrated customer service excellence over the phone, in-person, and through email
• Ability to remain calm and effective in a fast-paced environment

SUMMARY OF RESPONSIBILITIES

• Provide parents, schools, and transportation providers with transportation needs.
• Process transportation change requests
• Process transportation complaints from parents and school
• Work as a liaison between parents, schools, and transportation providers
• Resolve issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
• Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
• Assist the director and manager of transportation as needed
• Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.