Bilingual Call Center Associate – Transportation Support

Aimcareers; Hartford (CT); In loco; USD 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department onsite in Hartford, CT. The position starts immediately, with in-office shifts in Hartford, CT.

Availability includes 12:30pm-7:30pm or 5:30am-12:30pm, Monday through Friday, with mandatory overtime. Candidates must be fluent in English and Spanish and have at least one year of call center experience, plus proficiency in Word, Excel, and Outlook.

Competenze

• Must be fluent in English and Spanish.
• At least one year of call center experience.
• Proficient in Word, Excel, and Outlook.
• Capable of handling high call volumes.
• Excellent customer service via phone, in person, and email.
• Ability to stay calm in a fast-paced environment.

Mansioni

• Provide transportation information to parents, schools, and providers.
• Process transportation change requests.
• Handle transportation complaints from parents and schools.
• Liaise between parents, schools, and providers.
• Ensure safe and timely transportation; maintain records.
• Support transportation leadership as needed.
• Follow district, state, and Board policies on duties, confidentiality, etc.

Conoscenze

Bilingual English & Spanish

Strong communication

Calm under pressure

Phone etiquette

Strumenti

Microsoft Word

Microsoft Excel

Outlook

Descrizione del lavoro

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department onsite in Hartford, CT. The position starts immediately, with in-office shifts in Hartford, CT.

Availability includes 12:30pm-7:30pm or 5:30am-12:30pm, Monday through Friday, with mandatory overtime. Candidates must be fluent in English and Spanish and have at least one year of call center experience, plus proficiency in Word, Excel, and Outlook.