Bilingual Branch Service Manager – Bellaire, TX

Zionsbancorp; Bellaire (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Amegy Bank in Bellaire, TX is seeking an experienced Branch Service Manager to lead daily branch operations, enhance customer experience, and ensure compliance with banking standards. Bilingual Spanish/English is preferred.

You will report to the Branch Manager, supervise staff, coach the team, manage scheduling, and drive sales and service metrics while fostering client relationships in a fast-paced, community-focused environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity.
• Bilingual proficiency in English and Spanish preferred.
• Strong knowledge of lending processes, including underwriting, loan origination, and documentation.
• Proven leadership ability to coach, motivate, and develop team members.
• Excellent customer service skills with a track record of building lasting client relationships.
• Proficiency in financial management, sales strategies, and banking products/services.
• Working knowledge of banking regulations, compliance requirements, and industry best practices.
• Strong problem-solving and decision-making skills aligned with business objectives.
• Effective communication and interpersonal skills for engaging customers, staff, and leadership.
• Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments.
• Familiarity with core banking systems and branch operations.
• Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act.

Responsibilities

• Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience
• Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions
• Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services
• Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity
• Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement
• Resolve complex customer and employee issues, including escalations, complaints, and service disputes
• Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices
• Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits
• Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals

Skills

Bilingual English/Spanish

Leadership and coaching

Customer service excellence

Problem solving

Communication skills

Attention to detail/multitasking

Education

High school diploma or equivalent

Tools

Core banking systems

Job description

Amegy Bank in Bellaire, TX is seeking an experienced Branch Service Manager to lead daily branch operations, enhance customer experience, and ensure compliance with banking standards. Bilingual Spanish/English is preferred.

You will report to the Branch Manager, supervise staff, coach the team, manage scheduling, and drive sales and service metrics while fostering client relationships in a fast-paced, community-focused environment.