Bilingual Branch Service Manager - Lead & Grow Team

Amegy Bank; Bellaire (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid parental leave

401(k) with match

Paid holidays

Career growth opportunities

Job summary

Amegy Bank in Bellaire, TX is seeking an experienced Branch Service Manager to lead daily operations, elevate the customer experience, and uphold top operational standards. The role reports directly to the Branch Manager and requires proven banking leadership and relationship-building skills.

Ideal candidates are bilingual in English and Spanish, ready to coach staff, drive sales of bank products, and ensure regulatory compliance while delivering outstanding service to our community.

Qualifications

• Requires supervisory or managerial experience in banking.
• Bilingual English and Spanish preferred.
• Strong knowledge of lending processes and documentation.

Responsibilities

• Oversee daily branch operations and customer experience.
• Recruit, onboard, and coach team members; manage performance.
• Promote bank products to meet sales targets.
• Schedule staff and ensure coverage for peak periods.
• Monitor sales metrics and drive continuous improvement.
• Resolve complex customer issues; escalate when needed.
• Ensure regulatory compliance and risk controls.
• Approve transactions within authority; investigate anomalies.
• Collaborate with other functions to achieve goals.

Skills

Bilingual English/Spanish

Leadership

Customer service excellence

Sales & product promotion

Staff scheduling

Education

High school diploma or equivalent

Tools

Core banking systems

Job description

Amegy Bank in Bellaire, TX is seeking an experienced Branch Service Manager to lead daily operations, elevate the customer experience, and uphold top operational standards. The role reports directly to the Branch Manager and requires proven banking leadership and relationship-building skills.

Ideal candidates are bilingual in English and Spanish, ready to coach staff, drive sales of bank products, and ensure regulatory compliance while delivering outstanding service to our community.