Branch Service Manager | Bilingual Spanish/English Preferred | Bellaire, TX

Zionsbancorp; Bellaire (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Amegy Bank in Bellaire, TX is seeking an experienced Branch Service Manager to lead daily branch operations, enhance customer experience, and ensure compliance with banking standards. Bilingual Spanish/English is preferred.

You will report to the Branch Manager, supervise staff, coach the team, manage scheduling, and drive sales and service metrics while fostering client relationships in a fast-paced, community-focused environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity.
• Bilingual proficiency in English and Spanish preferred.
• Strong knowledge of lending processes, including underwriting, loan origination, and documentation.
• Proven leadership ability to coach, motivate, and develop team members.
• Excellent customer service skills with a track record of building lasting client relationships.
• Proficiency in financial management, sales strategies, and banking products/services.
• Working knowledge of banking regulations, compliance requirements, and industry best practices.
• Strong problem-solving and decision-making skills aligned with business objectives.
• Effective communication and interpersonal skills for engaging customers, staff, and leadership.
• Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments.
• Familiarity with core banking systems and branch operations.
• Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act.

Responsibilities

• Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience
• Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions
• Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services
• Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity
• Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement
• Resolve complex customer and employee issues, including escalations, complaints, and service disputes
• Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices
• Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits
• Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals

Skills

Bilingual English/Spanish

Leadership and coaching

Customer service excellence

Problem solving

Communication skills

Attention to detail/multitasking

Education

High school diploma or equivalent

Tools

Core banking systems

Job description

Branch Service Manager | Bilingual Spanish/English Preferred | Bellaire, TX(

Job Number:

1. hours per week: 40

Description

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.

We are seeking an experienced and results-driven Branch Service Manager, with bilingual skills preferred to lead our Bellaire, TX branch. In this role, you will manage day-to-day operations, ensure a superior customer experience, and uphold the highest standards of operational performance. The ideal candidate combines strong banking expertise, proven leadership skills, and a demonstrated ability to build and sustain client relationships.

This position will report directly to the Branch Manager.

Key Responsibilities

• Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience

• Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions

• Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services

• Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity

• Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement

• Resolve complex customer and employee issues, including escalations, complaints, and service disputes

• Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices

• Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits

• Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals

Required Qualifications

• High school diploma or equivalent required

• Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity

• Bilingual proficiency in English and Spanish languages is preferred

• Strong knowledge of lending processes, including underwriting, loan origination, and documentation

• Proven leadership ability to coach, motivate, and develop team members

• Excellent customer service skills with a track record of building lasting client relationships

• Proficiency in financial management, sales strategies, and banking products/services

• Working knowledge of banking regulations, compliance requirements, and industry best practices

• Strong problem-solving and decision-making skills aligned with business objectives

• Effective communication and interpersonal skills for engaging customers, staff, and leadership

• Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments

• Familiarity with core banking systems and branch operations

• Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act

Work Schedule

• Monday–Friday, 8:30 AM — 5:30 PM

• Saturday, 8:30 AM — 1:30 PM

This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed.

Employee Benefits

At Amegy Bank, we are committed to supporting your well-being and professional growth. Our comprehensive benefits include:

• Medical, Dental, and Vision Insurance (effective day one)

• Mental health support, including coaching and therapy

• Life and disability insurance

• Paid parental leave and adoption assistance

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• 401(k) with company match and profit sharing

• Paid Time Off (PTO), paid training, and 11 paid Federal holidays

• Tuition reimbursement

• Employee Ambassador preferred banking products

• Competitive compensation based on experience

Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices.

This position requires Federal Registration with the National Mortgage Licensing System (NMLS), in accordance with the SAFE Act.

Work Locations

Texas-Bellaire-TX – Bellaire
Retail Banking Ast BM&CM

ABOUT OUR COMPANY

Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming.
The company is a national leader in Small Business Administration lending and public finance advisory services, and is a consistent top recipient of Greenwich Excellence awards in banking. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.

Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our Web site to apply for employment, please contact us at [phone], Mon.-Fri. between 9 a.m. – 5 p.m. MST
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