Bilingual Branch MSR & Personal Banker - Growth Opportunity

Lonestar State College; Texas; Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bilingual Spanish/English certificate/

Descripción de la vacante

RBFCU in San Antonio, TX is hiring a Branch Member Service Representative to join the welcoming South San branch. This full-time role blends Teller and Personal Banker duties, delivering proactive, relationship-focused service to members and prospects.

You'll process a variety of transactions, assess deposits for fraud, and help members navigate RBFCU products. Bilingual English/Spanish is a plus and may qualify for a $2/hour certification bonus.

Formación

• High School diploma or GED.
• Six months of work experience in a financial institution, customer service or sales preferred.
• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule.
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions.
• Proficient in utilizing PC, software and other office equipment.
• Ability to sit or stand for extended periods of time.
• Good vision (correctable), hearing, and manual dexterity; must be able to speak clearly.
• Bilingual English/Spanish preferred.

Responsabilidades

• Provide enthusiastic, professional service to members, prospective members, and RBFCU team.
• Process a variety of transactions in person, video conference, drive-thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and laws.
• Engage members through needs-based conversations and recommend RBFCU products.
• Support RBFCU sales culture and branch standards.
• Take calls for the Member Service Center to handle inquiries.
• Assess deposits for potential fraud and impersonation.
• Assist members with opening, updating, and closing accounts.
• Prepare teller reports and escort members as needed.
• Adhere to safety and security procedures and report unsafe conditions.

Conocimientos

Communication skills

Problem solving

PC proficiency

Flexibility

Customer service

Educación

High School diploma or GED

Herramientas

Office software

Descripción del empleo

RBFCU in San Antonio, TX is hiring a Branch Member Service Representative to join the welcoming South San branch. This full-time role blends Teller and Personal Banker duties, delivering proactive, relationship-focused service to members and prospects.

You'll process a variety of transactions, assess deposits for fraud, and help members navigate RBFCU products. Bilingual English/Spanish is a plus and may qualify for a $2/hour certification bonus.