South San Branch Member Service Representative - Full Time

Randolph-Brooks Federal Credit Union; San Antonio (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bilingual Spanish/EnglishCertification

Job summary

Randolph-Brooks Federal Credit Union in San Antonio, TX, is hiring a Branch Member Service Representative to serve members with a blend of teller and personal banking duties at the South San branch. You will process transactions, verify deposits for fraud, and educate members on RBFCU products to enhance financial well-being.

The role emphasizes consultative selling, strong service, and a path to promotion through RBFCU's Learning and Development program.

Qualifications

• High school diploma or GED required.
• Six months of financial institution, customer service or sales experience preferred.
• Excellent communication and interpersonal skills.
• Ability to use PC and standard office software.

Responsibilities

• Provide enthusiastic, professional, courteous service to members and prospective members.
• Process transactions in person, video, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policies and laws.
• Engage members with needs-based conversations and recommend suitable products.
• Assess deposits for fraud and impersonation to mitigate losses.
• Assist with opening, updating, and closing accounts as needed.
• Prepare teller reports and support branch operations.

Skills

Communication skills

Interpersonal skills

Problem solving

Customer service

Education

High School diploma or GED

Tools

PC / office software

Job description

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the South San branch location starting at $20.00/hour!Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.The South San branch is located at: 8159 S. IH-35, San Antonio, TX 78224As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities:Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.Prepare various teller reports, and escort members into designated areas when requested.Observe safety and security procedures, and report potentially unsafe conditions.All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).Requirements:High School diploma or GEDSix months of work experience (financial institution, customer service or sales experience preferred)Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday scheduleMust be able to cover staffing at any location within the respective region if a business need arises including branch transfersExcellent communication and interpersonal skillsAbility to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructionsProficient in utilizing PC, software and other office equipmentAbility to sit or stand for extended periods of timeGood vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearlyPreferred:Bilingual (English/Spanish)All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.