Bilingual Remote CSR (Spanish/English) - Weekly Pay & Benefits

HB Staffing; Huntington Beach (CA); Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Benefits after 30 days

Weekly Paychecks

Career coaching opportunities

Job summary

HB Staffing is seeking a bilingual Spanish Customer Service Representative to join a dynamic team in Huntington Beach. The role includes handling member inquiries about benefits, eligibility, and claims, and educating members on plan options.

Work is primarily remote with a Monday–Friday schedule, 9:30am–6:00pm, with potential weekends and overtime. Requires 2 years of CS experience and HS diploma; healthcare/CS experience preferred.

Qualifications

• Bilingual in English and Spanish.
• Exceptional verbal and written communication skills.
• Strong active listening and ability to listen, talk, and type simultaneously.
• Typing speed of 40 wpm (60 wpm preferred).
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as main contact for members, providers, brokers, and vendors.
• Answer questions about benefits, eligibility, referrals, and claims.
• Educate members and caregivers on benefits and plan options by email, phone, or in person.
• Follow up by clarifying issues, identifying causes, and explaining solutions.
• Escalate issues to management or other departments as needed.
• Document transactions and summarize actions in the system.
• Adhere to HIPAA, regulations, and internal procedures.
• Identify workflow problems and suggest improvements.
• Attend staff meetings and training sessions.

Education

High School Diploma or equivalent

Bachelor's degree or equivalent work experience preferred

Tools

Microsoft Office

Job description

HB Staffing is seeking a bilingual Spanish Customer Service Representative to join a dynamic team in Huntington Beach. The role includes handling member inquiries about benefits, eligibility, and claims, and educating members on plan options.

Work is primarily remote with a Monday–Friday schedule, 9:30am–6:00pm, with potential weekends and overtime. Requires 2 years of CS experience and HS diploma; healthcare/CS experience preferred.