Bilingual Benefits Support Specialist — Spanish/English

UnifyCX; San Antonio (TX); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

UnifyCX seeks experienced Benefits Customer Service Agents to join our onsite team in San Antonio, TX. You will handle benefits inquiries in English and Spanish across email, phone, and chat, using Zendesk and a benefits portal to assist employees, employers, and end-users.

The role emphasizes empathy, accurate information, and compliance with privacy and security practices while delivering exceptional customer experiences and guidance on HSA and FSA products.

Competenze

• Completed a two-year associate degree or have relevant customer service experience.
• At least one year of customer support experience involving benefits products.
• Familiarity with payment cards and bank account-related customer support.
• Fluency in both English and Spanish, with strong communication skills in both languages.
• Ability to communicate clearly and accurately in writing and speaking in both languages.
• Empathize, build rapport, and educate customers about steps and solutions.
• Recognize privacy and security issues, especially health-related information or tax guidance.

Mansioni

• Handle Zendesk tickets in English and Spanish via email, phone, and chat.
• Respond to inquiries regarding HSA, FSA, and other benefits products.
• Use the benefits administration portal to look up information and complete tasks.
• Provide support for payment cards and bank account-related inquiries.
• Maintain privacy and security in all customer interactions.
• Identify customer needs and tailor communication accordingly.
• Demonstrate empathy, build rapport, and educate customers on available solutions.
• Escalate issues involving sensitive health information, privacy, security, or tax guidance as needed.
• Manage multiple tasks simultaneously while maintaining accuracy.
• Adapt to product/process changes while preserving service quality.
• Take ownership of customer satisfaction.

Conoscenze

Bilingual English-Spanish

Customer service

Analytical thinking

Communication skills

Empathy & rapport

Privacy & security

Formazione

Two-year associate degree

Strumenti

Zendesk

Descrizione del lavoro

UnifyCX seeks experienced Benefits Customer Service Agents to join our onsite team in San Antonio, TX. You will handle benefits inquiries in English and Spanish across email, phone, and chat, using Zendesk and a benefits portal to assist employees, employers, and end-users.

The role emphasizes empathy, accurate information, and compliance with privacy and security practices while delivering exceptional customer experiences and guidance on HSA and FSA products.