Bilingual Benefits & HR Support Specialist

Triton Benefits and HR Solutions; Port Reading (NJ); On-site; USD 42,000 - 55,000; Full time

Job summary

Triton Benefits and HR Solutions is seeking a motivated Client Service Representative to provide effective customer support for internal and external clients. The role requires strong communication, call center experience, and the ability to handle benefit-related inquiries via phone and email.

The CSR will work closely with Benefit Account managers, assist with enrollment processes, quotes, and ongoing benefits administration, while maintaining high customer satisfaction and building trust with

Qualifications

• Excellent communication skills in English; able to communicate via call center and email.
• Bilingual capability required; ability to interact with diverse clients.
• Experience in customer service and handling benefit-related inquiries.

Responsibilities

• Assist Benefit Account managers with benefit administration tasks (additions, terms, changes).
• Support new business and renewal quoting, enrollments, and Medicare solutions into processes.
• Record and manage client calls (cases) in Salesforce and update case status accordingly.
• Respond to inquiries regarding insurance products and provide accurate information.
• Build relationships with clients and direct unresolved issues to the appropriate department.

Skills

Communication skills

Bilingual

Customer service

Phone support

Education

College graduate

Tools

Salesforce

Job description

Triton Benefits and HR Solutions is seeking a motivated Client Service Representative to provide effective customer support for internal and external clients. The role requires strong communication, call center experience, and the ability to handle benefit-related inquiries via phone and email.

The CSR will work closely with Benefit Account managers, assist with enrollment processes, quotes, and ongoing benefits administration, while maintaining high customer satisfaction and building trust with