Remote Bilingual Dental Call Center Specialist

Triton Medical Solutions; Mesa (AZ); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

On-site training in East-Mesa, AZ

Job summary

Triton Medical Solutions seeks a friendly Remote Bi-Lingual Call Center Specialist to handle inbound calls from patients and identify their needs, providing solutions for excellent customer service. Training will occur on-site in East-Mesa, AZ, with a hybrid work model.

The ideal candidate speaks fluent Spanish, has strong phone communication and active listening skills, and can multi-task with energy. Dental-related experience is a plus, and you must provide your own computer.

Qualifications

• High school diploma or GED required.
• Fluent Spanish speaking ability required.
• Dental office experience is a plus.
• Must provide own computer.
• Excellent phone and verbal communication skills.
• Strong active listening and time management skills.

Responsibilities

• Respond promptly to incoming calls.
• Effectively handle patient call queues.
• Maintain clear and courteous communication with patients.
• Coordinate and schedule patient appointments.
• Gather accurate demographic information from new patients.
• Verify existing patient charts to ensure accuracy and currency of information.
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Fluent Spanish

Phone communication

Active listening

Organization

Customer service experience

Dental field experience

Education

High school diploma / GED

Job description

Triton Medical Solutions seeks a friendly Remote Bi-Lingual Call Center Specialist to handle inbound calls from patients and identify their needs, providing solutions for excellent customer service. Training will occur on-site in East-Mesa, AZ, with a hybrid work model.

The ideal candidate speaks fluent Spanish, has strong phone communication and active listening skills, and can multi-task with energy. Dental-related experience is a plus, and you must provide your own computer.