Bilingual Benefits & Housing Intake Specialist

Congreso De Latinos Uni; Philadelphia (Philadelphia County); Hybrid; USD 24,000 - 30,000; Full time

Job summary

Congreso De Latinos Uni seeks a full-time Utility & Benefits Intake Support in Philadelphia, PA. The role assists families with housing stability by connecting them to SNAP, LIHEAP, Medicaid, and utility assistance, guiding enrollment, and providing wraparound referrals.

The position emphasizes bilingual communication in English and Spanish and requires data entry accuracy. On-site with occasional remote Fridays, the role reports to the Tax and Benefits Manager and supports program delivery with

Qualifications

• Bilingual in Spanish/English preferred.
• Experience providing customer-focused social services.
• Strong data entry and documentation skills.

Responsibilities

• Screen families to determine social service needs.
• Schedule clients for utility and benefit services.
• Submit applications for public benefits and utilities on behalf of clients.
• Document services and client interactions in the required database.
• Follow up with clients after referrals to assess outcomes.
• Maintain and update client files and referral resources.

Skills

Bilingual – Spanish/English

Customer service

Data entry

Office software

Education

Associate’s degree

High school diploma

Tools

Office365

UNIDAD

databases

Job description

Congreso De Latinos Uni seeks a full-time Utility & Benefits Intake Support in Philadelphia, PA. The role assists families with housing stability by connecting them to SNAP, LIHEAP, Medicaid, and utility assistance, guiding enrollment, and providing wraparound referrals.

The position emphasizes bilingual communication in English and Spanish and requires data entry accuracy. On-site with occasional remote Fridays, the role reports to the Tax and Benefits Manager and supports program delivery with