Bilingual Utility Assistance Specialist — Energy Access

caowash; Hillsboro (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Action in Washington County seeks a detail-oriented Utility Assistance Access Specialist to screen clients for LIHEAP and related programs. You will manage applications, enter data across multiple systems, and connect households facing disconnection with resources in a fast-paced setting.

The role requires bilingual English/Spanish proficiency, strong communication, and the ability to balance high-volume calls with precise data entry.

Qualifications

• High school diploma or equivalent plus 2 years of related experience. An equivalent combination of education and experience may be considered.
• Bilingual English/Spanish (written and verbal) proficiency is required for this role.
• Proven ability to work effectively and respectfully with low-income, disabled, senior, and diverse populations.
• Excellent verbal and written communication skills with exceptional attention to detail and strong organizational capabilities.
• Advanced or proficient skills in office technology, Microsoft Office applications, including databases, spreadsheets, and charting.
• Ability to handle a high volume of phone calls, manage competing priorities, and navigate multiple computer systems simultaneously.

Responsibilities

• Answer incoming calls, return voicemails promptly, and effectively screen clients for eligibility across programs like LIHEAP, OEAP, OLGA, and local utility/garbage discount programs.
• Prioritize and assist clients who are disconnected or on the verge of utility disconnection, connecting them to resources as quickly as possible.
• Review, download, and scan client applications for completeness, enter data accurately into multiple systems of record, and consult statewide databases to track status and funding availability.
• Coordinate closely with internal teams and external community partners (such as Adelante Mujeres, local veterans' services, and cultural organizations) to ensure seamless application processing.
• Manage incoming DocuSign applications, generate Notices of Action via mail merge, follow up on missing documents, and maintain strictly confidential client records.
• Provide resource information on energy conservation, utility payment plans, and attend community outreach events as needed.

Skills

Bilingual English/Spanish

Data entry

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

DocuSign

Database systems

Job description

Community Action in Washington County seeks a detail-oriented Utility Assistance Access Specialist to screen clients for LIHEAP and related programs. You will manage applications, enter data across multiple systems, and connect households facing disconnection with resources in a fast-paced setting.

The role requires bilingual English/Spanish proficiency, strong communication, and the ability to balance high-volume calls with precise data entry.