Bilingual Banking Support Specialist - Online & Mobile

Third Coast Bank; San Antonio (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Third Coast Bank seeks a bilingual English/Spanish service center representative to assist digital banking customers with products, services, and account information. You will build relationships and provide high-level, personal service through account maintenance and problem solving.

The ideal candidate communicates clearly, handles online/mobile banking issues, cross-sells services, and upholds customer service standards.

Qualifications

• High school diploma
• 1 year experience working in a financial institution
• 2 years experience in a call center preferred
• 2 years experience in customer service preferred
• Bilingual English/Spanish required
• Ability to use Word, Excel and Microsoft Office applications

Responsibilities

• Use computerized systems for customer authentication and information gathering
• Assist online banking customers by phone, email, and secure message
• Troubleshoot online/mobile banking issues and provide solutions
• Cross-sell products and services to generate new business
• Maintain high levels of customer service and accuracy
• Work flexible hours including weekends as needed
• Liaise with member and branch/support departments
• Handle debit/credit card related issues and activations

Skills

Bilingual English/Spanish

Education

High school diploma

Tools

Word

Excel

Microsoft Office

Job description

Third Coast Bank seeks a bilingual English/Spanish service center representative to assist digital banking customers with products, services, and account information. You will build relationships and provide high-level, personal service through account maintenance and problem solving.

The ideal candidate communicates clearly, handles online/mobile banking issues, cross-sells services, and upholds customer service standards.