Senior Banking Client Services Specialist — EN/PT

NBMBAA; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

Bank of America is seeking a bilingual Customer Service professional to serve high-value clients via email and phone. You will read, analyze, and resolve requests related to treasury, cash management, card, and depository products, while collaborating with internal partners to provide expert support.

The role requires working hours covering EST Brazil times, with a 1st shift in the United States and a 40-hour workweek. Prior banking/customer service experience is valued.

Qualifications

• Must be bilingual English and Portuguese; Spanish is a plus.

Responsibilities

• Receive and respond to requests sent by email or phone; provide resolution for client inquiries.
• Interact with internal business partners to resolve issues and enhance client delight.
• Utilize bank systems to support client requests and ensure accurate information.

Skills

Bilingual – English / Portuguese

Spanish language (a plus)

Job description

Bank of America is seeking a bilingual Customer Service professional to serve high-value clients via email and phone. You will read, analyze, and resolve requests related to treasury, cash management, card, and depository products, while collaborating with internal partners to provide expert support.

The role requires working hours covering EST Brazil times, with a 1st shift in the United States and a 40-hour workweek. Prior banking/customer service experience is valued.