Bilingual Banking Specialist (Spanish/English)

Woodforest; Oklahoma; On-site; USD 42,000 - 54,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to act as frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships through exceptional service and proactive marketing of banking products and services. You will drive personalized interactions, educate customers on digital tools, and promote a seamless banking experience at the branch.

This role emphasizes operating excellence, compliance, and community involvement, with responsibilities ranging from

Qualifications

• Minimum 2 years of retail sales or customer service experience.
• In-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on branch needs.
• Fluent in English and Spanish.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Engage customers to explain products, services, and digital tools clearly.
• Deliver warm, personalized service in a fast-paced retail environment.
• Support community engagement and local marketing efforts.
• Maintain confidentiality and comply with policies and regulatory guidelines.

Skills

English fluency

Spanish fluency

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to act as frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships through exceptional service and proactive marketing of banking products and services. You will drive personalized interactions, educate customers on digital tools, and promote a seamless banking experience at the branch.

This role emphasizes operating excellence, compliance, and community involvement, with responsibilities ranging from