Bilingual Banking Sales & Service Specialist

FirstBank Florida; Ponce (PR); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

FirstBank PR is seeking a Sales & Service Representative to promote banking products, deliver personalized customer service, and support branch sales goals. You will process account activities, maintain records, and assist with administrative tasks while ensuring compliance with BSA/AML and OFAC policies.

Qualified candidates have 2+ years in customer service, banking knowledge, and strong communication skills; bilingual ability is preferred and flexibility for holidays/weekends is requested.

Qualificações

• Bachelor’s degree preferred; at least 24 credits toward an associate or bachelor’s degree required
• 2+ years of experience in customer orientation and knowledge of banking products/services is expected
• Fully bilingual, preferable
• Sales, customer service and presentation skills are required

Responsabilidades

• Promote banking products and services to customers, meeting business goals
• Maintain files for new and canceled accounts and ensure timely document completion
• Provide service to customers, guide them to products/services, and address inquiries
• Assist Branch Sales Assistant Manager and Branch Operations Assistant Manager with administrative tasks
• Perform greeter duties and support branch sales and retail/business banking initiatives
• Ensure compliance with applicable laws and bank procedures and report suspicious activity in accordance with BSA/AML/OFAC policies

Conhecimentos

Customer Service

Sales

Communication

Problem Solving

Interpersonal relations

Teamwork

Analytical thinking

Planning and organization

Initiative

Formação académica

Bachelor's degree in Business Administration

Ferramentas

MS Office

Descrição da oferta de emprego

FirstBank PR is seeking a Sales & Service Representative to promote banking products, deliver personalized customer service, and support branch sales goals. You will process account activities, maintain records, and assist with administrative tasks while ensuring compliance with BSA/AML and OFAC policies.

Qualified candidates have 2+ years in customer service, banking knowledge, and strong communication skills; bilingual ability is preferred and flexibility for holidays/weekends is requested.