Bilingual Universal Banker - Customer Sales & Service

First Citizens; Florida; In loco; USD 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

First Citizens Bank in Florida is seeking a Sales and Service Representative to process transactions, assist customers and educate them on bank products and services. You will refer sales opportunities to branch partners and help meet team goals.

The ideal candidate has at least a high school diploma, customer service experience, and bilingual English/Spanish skills; cash handling experience a plus. This role requires strong communication, adaptability and teamwork.

Competenze

• High School Diploma or GED required.
• 6 months of customer service experience required.
• 1+ years of recent banking experience, ideally as a Bank Teller or Universal Banker.
• 1+ years of recent, high-volume cash-handling (USD).
• Bilingual (English/Spanish) is a plus.

Mansioni

• Service Standards — Foster partnerships that deliver value for customers and colleagues; initiate conversations to uncover sales or referral opportunities; listen and ask questions to understand needs; help address immediate needs; support Bank initiatives and use tools to enhance activity.
• Operations & Administration — Comply with regulations, policies, procedures and authorities to manage risk; complete training; perform general office duties to ensure efficiency; ensure accuracy of deposits and operational efficiency.

Conoscenze

Interpersonal communication

Customer service

Sales support

Adaptability

Teamwork

Bilingual English/Spanish

Formazione

High School Diploma or GED

Descrizione del lavoro

First Citizens Bank in Florida is seeking a Sales and Service Representative to process transactions, assist customers and educate them on bank products and services. You will refer sales opportunities to branch partners and help meet team goals.

The ideal candidate has at least a high school diploma, customer service experience, and bilingual English/Spanish skills; cash handling experience a plus. This role requires strong communication, adaptability and teamwork.