Bilingual Banker II: Customer-First Banking Pro

Woodforest National Bank; North Carolina; On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

ESOP

401(k) Company Match in ESOP

Medical Coverage

Paid Time Away

Well-being Program

Job summary

Woodforest National Bank in Smithfield, North Carolina, is seeking a Branch Banker to deliver the Woodforest Experience. You will build relationships, market banking products, and execute operations with precision in a fast-paced retail environment.

The role emphasizes ownership, service quality, and community engagement, with responsibilities spanning teller duties, deposit accounts, and consumer loans, while upholding Woodforest’s core values.

Qualifications

• Minimum of 2 years of retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Fluent in English and Spanish.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Resolve customer inquiries at first contact, coordinating with internal partners as needed.
• Process transactions accurately and maintain compliance with policies and regulatory requirements.
• Explain complex banking products in clear, simple terms.
• Support community events and local marketing efforts to drive branch traffic.

Skills

Retail sales experience

English & Spanish bilingual

Customer service

Problem solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Smithfield, North Carolina, is seeking a Branch Banker to deliver the Woodforest Experience. You will build relationships, market banking products, and execute operations with precision in a fast-paced retail environment.

The role emphasizes ownership, service quality, and community engagement, with responsibilities spanning teller duties, deposit accounts, and consumer loans, while upholding Woodforest’s core values.