Bilingual Banker II: Customer-Focused Banking

Woodforest National Bank; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Woodforest National Bank is seeking a Banker II - Bilingual to build and grow retail customer relationships through exceptional service and proactive marketing of banking products. You will handle teller duties, open accounts, and explain digital banking tools in a fast-paced, customer-focused environment.

The role requires fluency in English and Spanish, 2+ years in retail sales or customer service, and a commitment to Woodforest’s core values of Ownership, Service, Community, and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Fluent in English and Spanish.
• Ability to work flexible or extended hours based on retail branch needs.
• Strong communication, organizational, and problem-solving skills.
• Prior in-store retail banking experience preferred but not required.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Handle teller transactions, cash handling, balancing, and vault activities.
• Open and maintain deposit accounts and consumer loans.
• Provide friendly service and explain products clearly.
• Support community engagement and marketing outreach.

Skills

Retail sales

Customer service

Bilingual (English/Spanish)

Communication skills

Problem solving

Education

High School diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker II - Bilingual to build and grow retail customer relationships through exceptional service and proactive marketing of banking products. You will handle teller duties, open accounts, and explain digital banking tools in a fast-paced, customer-focused environment.

The role requires fluency in English and Spanish, 2+ years in retail sales or customer service, and a commitment to Woodforest’s core values of Ownership, Service, Community, and Integrity.