Bilingual Banker II: Client-Focused Banking

Woodforest National Bank; Conroe (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Woodforest National Bank seeks a Banker to serve as a frontline ambassador, delivering the Woodforest Experience by building retail customer relationships and proactively marketing banking solutions. You will support branch operations, explain products clearly, and uphold the bank’s service standards in a fast-paced environment.

The role requires at least 2 years of retail sales or customer service, fluency in English and Spanish, and a willingness to support nearby branches within about 45

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.
• Must be fluent in English and Spanish.

Responsibilities

• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions.
• Provide dependable, efficient service while maintaining professionalism and a positive attitude in a fast-paced retail environment.
• Support branch operations including teller transactions, account openings, and compliance with policies.

Skills

Retail sales

Customer service

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Woodforest National Bank seeks a Banker to serve as a frontline ambassador, delivering the Woodforest Experience by building retail customer relationships and proactively marketing banking solutions. You will support branch operations, explain products clearly, and uphold the bank’s service standards in a fast-paced environment.

The role requires at least 2 years of retail sales or customer service, fluency in English and Spanish, and a willingness to support nearby branches within about 45