Bilingual Automotive Parts Support Specialist

Empire Auto Parts; Odenton (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Paid Holidays

Weekly Pay

Casual Dress Code

Free Company Apparel

Free Parking

Employee Recognition

Job summary

Empire Auto Parts in Odenton, Maryland, is seeking a Customer Service Agent to serve as a crucial link between the company and its customer base of collision repair shops. This position plays a key role in ensuring exceptional customer service and satisfaction.

Your responsibilities will include responding to inquiries, processing orders, resolving issues, and collaborating with various teams. Applicants should have a high school diploma, customer service experience, and strong automotive knowledge.

The position offers paid training, sick days, paid holidays, and a casual dress code.

Qualifications

• Experience in customer service, preferably in automotive.
• Strong understanding of automotive parts and applications.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Develop knowledge of auto collision parts and products.
• Respond to customer inquiries about parts and pricing.
• Process customer orders and handle returns accurately.
• Resolve customer issues and escalate when necessary.
• Collaborate with warehouse and shipping departments.
• Collect customer feedback to suggest improvements.

Skills

Customer service experience

Understanding of automotive parts

Bilingual (English and Spanish)

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Empire Auto Parts in Odenton, Maryland, is seeking a Customer Service Agent to serve as a crucial link between the company and its customer base of collision repair shops. This position plays a key role in ensuring exceptional customer service and satisfaction.

Your responsibilities will include responding to inquiries, processing orders, resolving issues, and collaborating with various teams. Applicants should have a high school diploma, customer service experience, and strong automotive knowledge.

The position offers paid training, sick days, paid holidays, and a casual dress code.