Auto Parts Customer Experience Specialist

Empire Auto Parts, LLC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Empire Auto Parts in Charlotte, NC is seeking a Customer Service Agent to serve collision repair shops across the region. You will be the primary link between customers and the company, handling inquiries, processing orders, returns, and exchanges with accuracy and courtesy.

Ideal candidates have a high school diploma, experience in automotive customer service, strong communication skills, and proficiency with CRM software and order management systems.

Qualifications

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

Skills

Customer service experience

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Empire Auto Parts in Charlotte, NC is seeking a Customer Service Agent to serve collision repair shops across the region. You will be the primary link between customers and the company, handling inquiries, processing orders, returns, and exchanges with accuracy and courtesy.

Ideal candidates have a high school diploma, experience in automotive customer service, strong communication skills, and proficiency with CRM software and order management systems.