Auto Parts Concierge | Bilingual Customer Support & Orders

Empire Auto Parts; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Empire Auto Parts is seeking a Customer Service Agent to support collision repair shops in the region. The role focuses on delivering friendly, informed service and timely solutions to customers over the phone, with emphasis on parts knowledge, pricing, availability, and shipping.

You will process orders, returns, and exchanges with accuracy, while coordinating with warehouse and shipping to ensure seamless fulfillment. Bilingual English/Spanish is preferred; 18+ required.

Qualifications

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Be at least 18 years old.

Responsibilities

• Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Easily process customer orders, returns, and exchanges, ensuring accuracy.
• Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Stay informed about inventory levels and product updates to provide accurate information to customers.
• Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Collect customer feedback and suggest improvements in products, services, or processes to management.

Skills

Bilingual: English & Spanish

Customer service experience

Attention to detail

Problem-solving

Negotiation

Multitasking

Team player

Call Center experience

Automotive parts knowledge

Education

High school diploma or equivalent

Automotive parts or collision repair training

Tools

CRM software

Order management systems

Job description

Empire Auto Parts is seeking a Customer Service Agent to support collision repair shops in the region. The role focuses on delivering friendly, informed service and timely solutions to customers over the phone, with emphasis on parts knowledge, pricing, availability, and shipping.

You will process orders, returns, and exchanges with accuracy, while coordinating with warehouse and shipping to ensure seamless fulfillment. Bilingual English/Spanish is preferred; 18+ required.