Bilingual Auto Parts Customer Support Specialist

Empire Auto Parts; Taunton (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Free Company Apparel

Weekly Pay

Casual Dress Code

Job summary

Empire Auto Parts in Taunton, Massachusetts is looking for a Customer Service Agent to serve as a key link between the company and its customer base. You will be responsible for providing exceptional service by responding to customer inquiries, processing orders, and resolving issues.

The ideal candidate will have a high school diploma, experience in customer service within the automotive industry, and strong problem-solving skills. The role offers paid training, sick days, and a casual dress code.

Qualifications

• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Attention to detail and accuracy in order processing.

Responsibilities

• Respond to customer inquiries regarding part compatibility, pricing, availability, and shipping.
• Efficiently process customer orders, returns, and exchanges.
• Handle customer complaints, providing timely solutions.

Skills

Customer service experience

Knowledge of automotive parts

Bilingual: English and Spanish

Problem-solving skills

Technical aptitude

Education

High school diploma or equivalent

Automotive parts or collision repair training

Tools

CRM software

Order management systems

Job description

Empire Auto Parts in Taunton, Massachusetts is looking for a Customer Service Agent to serve as a key link between the company and its customer base. You will be responsible for providing exceptional service by responding to customer inquiries, processing orders, and resolving issues.

The ideal candidate will have a high school diploma, experience in customer service within the automotive industry, and strong problem-solving skills. The role offers paid training, sick days, and a casual dress code.