Customer Service Agent | Part- Time

Empire Auto Parts; Taunton (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Free Company Apparel

Weekly Pay

Casual Dress Code

Job summary

Empire Auto Parts in Taunton, Massachusetts is looking for a Customer Service Agent to serve as a key link between the company and its customer base. You will be responsible for providing exceptional service by responding to customer inquiries, processing orders, and resolving issues.

The ideal candidate will have a high school diploma, experience in customer service within the automotive industry, and strong problem-solving skills. The role offers paid training, sick days, and a casual dress code.

Qualifications

• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Attention to detail and accuracy in order processing.

Responsibilities

• Respond to customer inquiries regarding part compatibility, pricing, availability, and shipping.
• Efficiently process customer orders, returns, and exchanges.
• Handle customer complaints, providing timely solutions.

Skills

Customer service experience

Knowledge of automotive parts

Bilingual: English and Spanish

Problem-solving skills

Technical aptitude

Education

High school diploma or equivalent

Automotive parts or collision repair training

Tools

CRM software

Order management systems

Job description

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Responsibilities:

• Product Expertise: Develop and maintain in‑depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management.

Qualifications/Skills:

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem‑solving and negotiation skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Bilingual: English and Spanish.
• Call Center experience.
• Be at least 18 years old.

What We Offer:

• Paid Training
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• Casual Dress Code
• Free Company Apparel
• Free Parking
• Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.