Bilingual Auto Parts Customer Support Specialist

Empire Auto Parts; Antioch (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Paid Holidays

Weekly Pay

Casual Dress Code

Free Company Apparel

Free Parking

Employee Recognition

Job summary

Empire Auto Parts seeks a Customer Service Agent in Antioch, TN to serve as a vital link between the company and clients in the collision repair industry. The role involves managing customer inquiries, processing orders, and resolving complaints while ensuring high levels of satisfaction.

The ideal candidate will have prior customer service experience, knowledge of automotive parts, and proficiency in CRM software. Bilingual skills (English and Spanish) are a plus. The position offers paid training, holidays, and a casual dress code.

Qualifications

• Experience in customer service, preferably in the automotive or collision repair industry.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.

Responsibilities

• Respond to customer inquiries regarding part compatibility and pricing.
• Process customer orders, returns, and exchanges efficiently.
• Handle customer complaints, providing timely solutions.

Skills

Customer service experience

Understanding of automotive parts

Communication skills

Problem-solving skills

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Empire Auto Parts seeks a Customer Service Agent in Antioch, TN to serve as a vital link between the company and clients in the collision repair industry. The role involves managing customer inquiries, processing orders, and resolving complaints while ensuring high levels of satisfaction.

The ideal candidate will have prior customer service experience, knowledge of automotive parts, and proficiency in CRM software. Bilingual skills (English and Spanish) are a plus. The position offers paid training, holidays, and a casual dress code.