Auto Parts Customer Service Specialist

Hunter Super Techs - TurnPoint; Eagle Ford (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Empire Auto Parts seeks a Customer Service Agent to be the vital link between the company and collision repair shops across the region. You will provide expert parts knowledge, respond to inquiries, and process orders with precision.

You’ll collaborate with warehouse and shipping teams to ensure timely fulfillment while upholding high customer satisfaction. Strong communication and problem-solving skills are essential to excel in a fast-paced environment.

Qualifications

• High school diploma or equivalent, automotive parts training a plus.
• Experience in customer service, preferably in automotive/collision repair.
• Strong understanding of automotive parts and their applications.
• Proficiency with CRM software and order management systems.

Responsibilities

• Develop and maintain in-depth knowledge of auto collision parts and products.
• Respond to customer inquiries regarding part compatibility, pricing, availability, and shipping.
• Efficiently process customer orders, returns, and exchanges with accuracy.
• Handle customer complaints or issues and escalate when necessary.
• Stay informed about inventory levels and product updates for accurate info.
• Collaborate with warehouse, shipping, and other departments to fulfill orders.
• Collect customer feedback and suggest improvements to management.

Skills

Customer service experience

Automotive parts knowledge

CRM proficiency

Order processing

Communication skills

Problem solving

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Empire Auto Parts seeks a Customer Service Agent to be the vital link between the company and collision repair shops across the region. You will provide expert parts knowledge, respond to inquiries, and process orders with precision.

You’ll collaborate with warehouse and shipping teams to ensure timely fulfillment while upholding high customer satisfaction. Strong communication and problem-solving skills are essential to excel in a fast-paced environment.