Auto Collision Parts Support Specialist

Empire Auto Parts; Odenton (MD); On-site; USD 34,000 - 42,000; Full time

Job summary

Empire Auto Parts seeks a Customer Service Agent to serve collision repair shops in the region. You will become the primary contact for product questions, pricing, and orders, ensuring accurate processing and timely resolutions.

The role emphasizes strong communication and a solid understanding of automotive parts. You will collaborate with warehouse and shipping teams to fulfill orders and handle returns, exchanges, and inquiries with professionalism and integrity, contributing to high customer

Qualifications

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.
• Attention to detail and accuracy in order processing.
• Strong problem-solving and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Stay informed about inventory levels and product updates to provide accurate information to customers.
• Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Collect customer feedback and suggest improvements in products, services, or processes to management

Skills

CRM software

Order management systems

Communication skills

Customer service

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Automotive parts or collision repair training (plus)

Job description

Empire Auto Parts seeks a Customer Service Agent to serve collision repair shops in the region. You will become the primary contact for product questions, pricing, and orders, ensuring accurate processing and timely resolutions.

The role emphasizes strong communication and a solid understanding of automotive parts. You will collaborate with warehouse and shipping teams to fulfill orders and handle returns, exchanges, and inquiries with professionalism and integrity, contributing to high customer