Bilingual Automotive Parts & Service Associate

O'Reilly Auto Parts; Denison (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in completing assigned tasks.

Bilingual candidates are encouraged to apply, and the role includes handling cash, processing returns, and assisting with in-store services and daily operations as needed. ASE certification is desired and Spanish language ability highly valued.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers.
• Answer store phone calls per policy, look up parts and quote prices, and offer related items and Low-Price Guarantee.
• Process exchanges/returns and maintain cash drawer securely.
• Address customer complaints and resolve issues.
• Assist with stock, planogram updates, and daily store operations.
• Perform in-store services and occasional vehicle deliveries as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in completing assigned tasks.

Bilingual candidates are encouraged to apply, and the role includes handling cash, processing returns, and assisting with in-store services and daily operations as needed. ASE certification is desired and Spanish language ability highly valued.