Bilingual Automotive Parts & Installer Specialist

O'Reilly Auto Parts; Rincon (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Flexible Spending Account

Job summary

O’Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers from the store’s installer counter. This role will supervise daily activity of the delivery specialist to ensure accurate, timely order deliveries and superior service.

Bilingual candidates are encouraged to apply, with strong mechanics background and automotive knowledge essential for daily tasks and warranty/ core handling.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take orders over the phone and online, invoice orders, and direct delivery scheduling.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Ensure vehicle inspections and daily mileages are logged in fleet devices.
• Collaborate with Sales Specialists/Territory Sales Managers for service excellence.
• Verify that products/merchandise including warranty parts are billed before checkout.
• Ensure new core and warranty returns are picked up and credited timely.
• Audit returns for warranty abuse and proper labeling.
• Assist on front and retail counters as needed.
• Support backroom duties (auto-load, returns, stock) as needed.
• Assist with customer labor claims, ensuring quick processing.
• All other duties as assigned.

Skills

Mechanics knowledge

Communication skills

Automotive repairs

ASE Certification

Bilingual (Spanish)

Job description

O’Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers from the store’s installer counter. This role will supervise daily activity of the delivery specialist to ensure accurate, timely order deliveries and superior service.

Bilingual candidates are encouraged to apply, with strong mechanics background and automotive knowledge essential for daily tasks and warranty/ core handling.