Bilingual Automotive Parts & Installer Specialist

O'Reilly Auto Parts; Auburn (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Empl.

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the store's installer counter and supervise daily activities of the delivery team.

The role emphasizes accurate order handling, timely deliveries, vehicle maintenance, and close collaboration with sales staff. Bilingual candidates are encouraged to apply, with a comprehensive compensation package and growth opportunities.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics

Communication

Automotive repair knowledge

Spanish language

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the store's installer counter and supervise daily activities of the delivery team.

The role emphasizes accurate order handling, timely deliveries, vehicle maintenance, and close collaboration with sales staff. Bilingual candidates are encouraged to apply, with a comprehensive compensation package and growth opportunities.