Bilingual Auto Service Advisor - Earn $40k-$90k+ + Closed Sundays

Cox Toyota; Greensboro (NC); On-site; USD 40,000 - 90,000; Full time

Benefits offered by this job

5-day work week — closed Sundays

401(k) plan

Health, dental, and life insurance

Paid vacation and holidays

Commission and bonus opportunities

Modern, clean shop

Job summary

Cox Toyota in Burlington, NC seeks a motivated, customer-focused Bilingual ASM / Service Advisor for its high-volume service department. If you’re fluent in English and Spanish and have ASM or service advisor experience, this is a great opportunity to increase income while working with a professional team.

You’ll guide customers through repairs, advise on services and costs, schedule appointments, and maintain CSI scores by delivering an exceptional customer experience.

Qualifications

• Automotive Dealership Service Advisor or ASM experience preferred.
• Proven track record of delivering excellent customer service; strong CSI performance is a plus.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Good computer skills and the ability to learn dealership systems.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Team-oriented attitude with a strong work ethic.
• Must pass a pre-employment background check, MVR check, and drug screen.

Responsibilities

• Guide customers through the automotive repair and maintenance process.
• Advise customers on recommended services, repairs, options, and costs.
• Present special promotions and available service opportunities.
• Schedule customer service appointments.
• Greet customers professionally and answer questions about their vehicles.
• Track each vehicle from service bay entry through completion of work.
• Communicate vehicle status, recommendations, and completion times to customers.
• Help ensure a high level of customer satisfaction and maintain strong CSI scores.
• Work closely with technicians and the service team to provide an exceptional customer experience.
• Assist with day-to-day Service Department operations as needed.

Skills

Customer service

CSI performance

Verbal communication

Written communication

Computer skills

Multitasking

Teamwork

Attention to detail

Job description

Bilingual Automotive ASM / Service Advisor

Up to $90,000+ Income Potential | 5-Day Work Week | Excellent Benefits

Cox Toyota in Burlington, NC is a family-owned dealership and a great place to build a rewarding, long-term automotive career. Our high-volume Service Department is looking for a motivated, customer-focused Bilingual Automotive Assistant Service Manager (ASM) / Service Advisor to join our team.
If you have automotive service advisor or ASM experience, enjoy working with customers, and are fluent in English and Spanish, this is an excellent opportunity to increase your income while working with a professional, supportive team.

Why Join Cox Toyota?

• Up to $90,000+ performance-based income potential
• 5-day work week — closed Sundays
• Commission and bonus opportunities
• Family-owned dealership
• High-volume Service Department
• Modern, clean shop and professional work environment

What You’ll Do:

• Guide customers through the automotive repair and maintenance process.
• Advise customers on recommended services, repairs, options, and costs.
• Present special promotions and available service opportunities.
• Schedule customer service appointments.
• Greet customers professionally and answer questions about their vehicles.
• Track each vehicle from service bay entry through completion of work.
• Communicate vehicle status, recommendations, and completion times to customers.
• Help ensure a high level of customer satisfaction and maintain strong CSI scores.
• Work closely with technicians and the service team to provide an exceptional customer experience.
• Assist with day-to-day Service Department operations as needed.
• Perform other duties as assigned.

What We’re Looking For:

• Automotive Dealership Service Advisor or ASM experience preferred.
• Proven track record of delivering excellent customer service; strong CSI performance is a plus.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Good computer skills and the ability to learn dealership systems.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Team-oriented attitude with a strong work ethic.
• Excellent attention to detail.
• Professional appearance and demeanor.
• Valid driver’s license and insurance.
• Must pass a pre-employment background check, MVR check, and drug screen.
• $40,000 – $90,000+ performance-based potential income
• Commission and bonus opportunities
• 401(k) plan
• Health, dental, and life insurance
• Paid vacation and holidays
• 5-day work week — closed Sundays
• Modern, clean shop and professional work environment

Join the Cox Toyota Team

Cox Toyota provides a professional and supportive workplace where teamwork, respect, and results go hand in hand. We expect excellence, reward performance, and strive to make every day productive and enjoyable.We also proudly support local charities and our community.

We are a Drug-Free Workplace | Equal Opportunity Employer