Service Advisor (ASM)

Milton Martin Toyota; Gainesville (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) retirement plan with company match

Paid Time Off

Employee Discounts and Rewards Program

Work/Life Balance

Career Advancement opportunities

Job summary

Milton Martin Toyota in Gainesville, Georgia is looking for a Service Advisor to join their Service Team. The ideal candidate will be a trustworthy guide for customers, offering expert advice and seamless service.

You will manage customer appointments, provide updates, and ensure a stress-free experience. Candidates should possess strong communication skills and basic automotive knowledge, and experience in automotive service or retail is preferred. Join a family-owned company with a reputation for excellence!

Qualifications

• Strong interpersonal and communication skills required.
• Basic knowledge of automotive maintenance preferred.
• Experience with DMS systems and service scheduling tools is a plus.
• Prior experience in automotive service or retail sales preferred.
• Professional appearance and demeanor needed.

Responsibilities

• Listen to customers’ concerns and provide guidance.
• Manage appointments to ensure a stress-free service process.
• Collaborate with technicians to ensure accurate timelines and updates.
• Handle customer concerns with empathy and professionalism.
• Offer diagnostics and maintenance packages.
• Help meet monthly goals while prioritizing customer satisfaction.

Skills

Interpersonal and communication skills

Basic knowledge of automotive maintenance and repairs

Experience with DMS systems and service scheduling tools

Prior experience in automotive service or retail sales

Bilingual (Spanish/English)

Job description

Overview

Join the Service Team at Milton Martin Toyota!

Are you interested in cars, sales and helping people? We’re looking for a Service Advisor to become a part of our team. As a Service Advisor/ASM at Milton Martin Toyota, you’re more than just a point of contact; you’re a trusted guide for our guests. You’ll walk customers through every step of their service experience, offering expert advice, transparent pricing, and updates they can count on. If you’re driven, love talking to people and you are ready to start a rewarding career, apply!

What We Offer

• Medical, Dental and Vision insurance


• A 401(k)-retirement plan with company match


• Basic Life with AD&D and Short-Term Disability 100% covered by employer


• Employee Discounts and Rewards Program


• Paid Time Off


• Work/Life Balance


• Clear paths for Career Advancement and on-the-job training


• Enjoy a supportive team culture, premium facilities and the opportunity to grow with a company that truly values its employees and gives back to the community.

What You’ll Do

• Listen to customers’ concerns and provide guidance and knowledge by recommending services confidently and clearly; keep them informed throughout the service process and follow up post-service.


• Manage appointments and ensure the service process is stress-free


• Collaborate across teams by communicating with technicians and fellow advisors to ensure accurate timelines, cost estimates and service updates


• Handle customer concerns with empathy, professionalism and integrity


• Offer logical diagnostics, maintenance packages and promotional specials and always conduct business with sincerity, honesty and genuine concern for the customer while making a genuine effort to achieve all sales goals for maintenance services.


• Help the team meet monthly goals while always putting customer satisfaction first

Qualifications

• Strong interpersonal and communication skills


• Basic knowledge of Automotive maintenance and repairs preferred


• Experience with DMS systems and service scheduling tools a plus


• Prior experience in automotive service or retail sales preferred


• Professional appearance and demeanor—representing the Milton Martin Toyota brand with pride


• Bilingual (Spanish/English) a plus!

Why Milton Martin Toyota?

Milton Martin Toyota has been family-owned for over 60 years and is built on a reputation for honest, friendly service that puts people first, while giving back to the community and leaning on our core values (Character, Care for People, Commitment to Service and Continuous Improvement). Apply today and take the first step toward a successful career with a dealership that treats you like family.