Automotive Service Advisor / ASM

Rice Toyota; Greensboro (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Medical Benefits including dental and vision

401(k) retirement plan with company match

Bonus potential up to $1,500

Job summary

Rice Toyota in Greensboro, NC is looking for an Assistant Service Manager/Advisor to enhance our Service team. The ideal canddiate will thrive in a customer-centric environment and contribute positively to service delivery.

No specific experience is required, but strong organizational and communication skills are essential. The company offers paid training, 401(k) with match, and various medical benefits while promoting a healthy work-life balance.

Qualifications

• Organized and friendly personality essential.
• Mandatory attendance required.
• Comfortable using a Tablet.
• Valid driver's license and automobile insurance necessary.
• Must be 18 years or older.

Responsibilities

• Oversee flow of Service Drive Lane for prompt service.
• Ensure positive customer experience through effective communication.
• Liaison between technician and customer with vehicle updates.
• Sell technicians' time ethically to service customers.
• Provide support for all customer inquiries to ensure satisfaction.

Skills

Organizational skills

Customer service skills

Effective communication

Job description

We are seeking a Assistant Service Manager/Advisor (ASM) to join our Service team.

What We're Looking For

Our ideal candidate is someone who can work in a customer‑facing, fast‑paced environment with exceptional resilience and composure. No previous management or Service Advisor experience is required but welcomed! If you are currently in a customer‑facing role and looking to take your career to the next level, this might be the right opportunity for you.

Why Toyota of Greensboro?

• Closed Sundays
• 4 day work week
• Weekly guarantee pay during Training
• Month end bonus potential up to $1,500
• No experience necessary
• All Toyota training will be done in house

We Offer:

• Paid training
• Medical Benefits, including dental and vision
• 401(k) retirement plan with company match

Responsibilities:

• Oversee flow of Service Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Work as the liaison between the technician and customer, providing vehicle reports, repair and maintenance recommendations.
• Ensures that the daily inventory of technicians' time is consistently and ethically sold to service customers.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the highest customer experience and satisfaction.

Requirements:

• Organized and friendly personality
• Attendance Mandatory
• Comfortable working on a Tablet
• Valid driver's license and automobile insurance.
• Applicants must be age 18 and up

All applicants must pass pre‑employment testing to include background checks and pre‑employment drug test. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.