Bilingual Auto Parts Specialist – Service & Solutions

O'Reilly Auto Parts; Illinois; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management and may involve assisting professional customers, handling transactions, and contributing to daily store operations.

The position emphasizes excellent customer service, inventory duties, and the ability to multitask across in-store and phone interactions, with bilingual candidates encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist with merchandise selections.
• Assist managers and installer service specialists as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per policy.
• Address and resolve customer complaints politely.
• Support store operations including stock, planograms, and imaging tasks.
• Perform in-store services and occasional deliveries when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management and may involve assisting professional customers, handling transactions, and contributing to daily store operations.

The position emphasizes excellent customer service, inventory duties, and the ability to multitask across in-store and phone interactions, with bilingual candidates encouraged to apply.