Bilingual Automotive Parts Specialist

O'Reilly Auto Parts; Kentwood (MI); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k plan

Stock purchase plan

Health, Dental, Vision Insurance

Flexible Spending Account (FSA)

Career growth opportunities

Tuition assistance

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates are encouraged to apply and will be valued for serving diverse customers.

The role covers greeting customers, assisting in merchandise selection, handling calls, processing transactions, returns, and assisting with stock and planogram updates. Opportunities exist for growth within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system and automotive sales or service.

Responsabilités

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Handle calls and look up parts, quotes and related items per policy.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Support stock, planogram updates, and daily operational tasks.

Connaissances

Quick alphanumeric matching

Customer service

Multitasking (phone & in-store)

Formation

ASE certification

Outils

Weatherly index system

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates are encouraged to apply and will be valued for serving diverse customers.

The role covers greeting customers, assisting in merchandise selection, handling calls, processing transactions, returns, and assisting with stock and planogram updates. Opportunities exist for growth within the company.