Bilingual Auto Parts Specialist – Customer Service Pro

O'Reilly Auto Parts; Bowling Green (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions (Day

Medical/Dental/Vision Insurance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to both retail and installer customers and to support store management with daily tasks. Bilingual candidates are encouraged to apply and the role includes handling cash and processing transactions, pricing lookups, and upselling related items.

The position emphasizes customer service excellence, knowledge of parts, and ability to work cross-functionally with management and service teams while contributing to store

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and installer service specialists for professional customers as needed.
• Provide courteous service on the phone, look up parts, quote prices, and promote related items.
• Process exchanges and returns and handle cash, checks, and card transactions.
• Address and resolve customer complaints in a friendly manner.
• Assist with stocking, planogram updates, and daily operational tasks.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to both retail and installer customers and to support store management with daily tasks. Bilingual candidates are encouraged to apply and the role includes handling cash and processing transactions, pricing lookups, and upselling related items.

The position emphasizes customer service excellence, knowledge of parts, and ability to work cross-functionally with management and service teams while contributing to store