Bilingual Auto Parts Specialist – Customer Service Pro

O'Reilly Automotive Stores, Inc.; Dallas (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions

Medical, Dental & Vision Insurance

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with tasks. Bilingual candidates encouraged to apply and duties cover customer greetings, merchandise assistance, and daily operations.

The role involves assisting professional customers, processing transactions, returns, and answering phone inquiries, with training in company standards and policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist their merchandise selection.
• Assist managers with servicing professional customers as needed.
• Process exchanges/returns and cash/credit transactions.
• Answer store phones per policy, look up parts and quote prices.

Skills

Customer service

Multitasking

Spanish language

Attention to detail

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with tasks. Bilingual candidates encouraged to apply and duties cover customer greetings, merchandise assistance, and daily operations.

The role involves assisting professional customers, processing transactions, returns, and answering phone inquiries, with training in company standards and policies.