Bilingual Auto Parts Specialist – Customer Service

O'Reilly Auto Parts; New Caney (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver exceptional service to retail and installer customers and to assist store management with a variety of tasks. Bilingual candidates are encouraged to apply to better serve a diverse customer base.

The role involves greeting customers, promoting service programs, processing transactions, and supporting inventory and planogram updates. It also includes occasional delivery duties as needed and a commitment to excellent customer care.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet and assist customers selecting merchandise.
• Promote customer service programs such as Hi-5, Low Price Guarantee, and Related Selling.
• Handle cash, checks, and credit card transactions with accurate change.
• Assist with store operations, including image making, planogram updates, inventory counts, and stocking.
• Occasionally drive a delivery vehicle when business needs dictate.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer service

Alphanumeric matching

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver exceptional service to retail and installer customers and to assist store management with a variety of tasks. Bilingual candidates are encouraged to apply to better serve a diverse customer base.

The role involves greeting customers, promoting service programs, processing transactions, and supporting inventory and planogram updates. It also includes occasional delivery duties as needed and a commitment to excellent customer care.