Bilingual Auto Loan Collections Specialist

EMPIRE FINANCIAL COMPANY; Missouri; On-site; USD 38,000 - 52,000; Full time

Job summary

EMPIRE FINANCIAL COMPANY in Missouri is seeking a motivated Auto Loan Collector to manage overdue auto loan accounts, contact customers, and ensure regulatory compliance. You will negotiate payment plans, maintain records, and collaborate with the team to resolve disputes while delivering excellent customer service.

This is a full-time role with 40 hours per week; Spanish language ability is a plus. Strong communication and negotiation skills are essential, and this position offers a stable

Qualifications

• Previous experience in collections or customer service is preferred.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Bilingual in Spanish is a plus.

Responsibilities

• Contact customers to collect overdue payments via phone, email, and mail.
• Negotiate payment plans and settlements with customers.
• Maintain accurate records of customer interactions and payment agreements.
• Work with the team to resolve disputes and ensure customer satisfaction.

Skills

Excellent communication

Negotiation skills

Spanish language

Job description

EMPIRE FINANCIAL COMPANY in Missouri is seeking a motivated Auto Loan Collector to manage overdue auto loan accounts, contact customers, and ensure regulatory compliance. You will negotiate payment plans, maintain records, and collaborate with the team to resolve disputes while delivering excellent customer service.

This is a full-time role with 40 hours per week; Spanish language ability is a plus. Strong communication and negotiation skills are essential, and this position offers a stable