Auto Loan Collections Specialist — Bilingual

Lendbuzz; United States; A distancia; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Lendbuzz is seeking an energetic team member to join our delinquent payments collection team for auto loan accounts. The role involves managing delinquent calls, emails, and texts, maintaining clear notes, and coordinating one-time and recurring payments. Working hours are 9 a.m.–6 p.m.

EST. Ideal candidates have at least one year in collections within a call center, experience with skip tracing, and preferably auto-collections experience.

Formación

• Proficiency in both Spanish and English preferred.
• One plus years' experience with collections in a call center environment
• Skip trace experience
• Auto collections experience preferred
• Previous work in collections, preferably in the automotive industry
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Responsabilidades

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections
• Maintain clear and descriptive notes
• Set up and process one-time and recurring payments
• Prepare delinquent accounts for pre-repossession status
• Perform skip trace duties to locate customers
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Assist subordinates with collection activities in difficult cases and recommend collection techniques
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Conocimientos

Bilingual Spanish/English

Collections

Call center

Skip tracing

Auto loan collections

Integrity

Teamwork

Descripción del empleo

Lendbuzz is seeking an energetic team member to join our delinquent payments collection team for auto loan accounts. The role involves managing delinquent calls, emails, and texts, maintaining clear notes, and coordinating one-time and recurring payments. Working hours are 9 a.m.–6 p.m.

EST. Ideal candidates have at least one year in collections within a call center, experience with skip tracing, and preferably auto-collections experience.