Bilingual Auto Loan Servicing Specialist (Remote)

Veros Credit; California (MO); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k)

Paid time off

Job summary

Veros Credit is hiring an Account Servicing Specialist (Pre 30’s) to service auto loan accounts under 30 days delinquent. This in-office role spans Santa Ana, CA; Ontario, CA; and Fort Worth, TX, with remote options for Arizona and Nevada.

You will document activities in loan servicing software, negotiate payment plans, and help borrowers stay in their vehicles while meeting obligations. A FDCPA-aware, detail-oriented professional with 1+ year in collections is ideal.

Qualifications

• Experience in collections or similar roles is preferred.
• Strong communication and negotiation skills are required.
• Ability to read, interpret and apply laws and regulations (FDCPA) in collections.

Responsibilities

• Follow and ensure compliance with all company policies and FDCPA.
• Negotiate payment arrangements and suggest alternative methods.
• Assist borrowers in strategies to keep their vehicle while meeting loan obligations.
• Document account information and collection activities accurately.
• Use skip tracing tools to locate delinquent borrowers.
• Other duties as assigned.

Skills

Effective communication

Negotiation

Problem-solving

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Veros Credit is hiring an Account Servicing Specialist (Pre 30’s) to service auto loan accounts under 30 days delinquent. This in-office role spans Santa Ana, CA; Ontario, CA; and Fort Worth, TX, with remote options for Arizona and Nevada.

You will document activities in loan servicing software, negotiate payment plans, and help borrowers stay in their vehicles while meeting obligations. A FDCPA-aware, detail-oriented professional with 1+ year in collections is ideal.