Bilingual Auto Claims Adjuster (EN/ES) – Plantation, FL

The Responsive Auto Insurance Company; Plantation (FL); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Employer-Paid Healthcare

HSA contributions

401(k) match

Wellness program

Career growth

Job summary

The Responsive Auto Insurance Company in Plantation, FL is seeking a bilingual Claims Adjuster to guide customers through the claims process, assess coverage, resolve disputes, and coordinate with attorneys, medical providers, and others to move claims forward.

This in-office role offers a collaborative environment, a salary range of $65,000 to $100,000 per year, and robust benefits including healthcare, HSA contributions, a 401(k) match, and wellness resources.

Qualifications

• Education: High school diploma or equivalent; bachelor’s degree preferred.
• Licensing: Active Florida 6-20 All Lines Adjuster License preferred; must obtain if not licensed.
• Language: Fluency in Spanish and English, written and spoken, required.
• Skills: Strong analytical, problem-solving and communication skills; proficiency with Microsoft Office.
• Experience: 2+ years auto claims experience preferred; high-volume, customer-facing environment.

Responsibilities

• Investigate and resolve claims from start to finish, including complex matters requiring judgment.
• Evaluate coverage, review policies, and resolve coverage issues as they arise.
• Manage customer interaction professionally and accurately, including difficult conversations.
• Handle demands and correspondence clearly, quickly, accurately and timely.
• Collaborate with attorneys, medical providers, customers and stakeholders to move claims toward resolution.
• Maintain detailed, timely records of claim activity, decisions and communications.
• Stay compliant with applicable federal and state laws, regulations and company requirements.

Skills

Bilingual English/Spanish

Analytical skills

Strong communication

Time management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

The Responsive Auto Insurance Company in Plantation, FL is seeking a bilingual Claims Adjuster to guide customers through the claims process, assess coverage, resolve disputes, and coordinate with attorneys, medical providers, and others to move claims forward.

This in-office role offers a collaborative environment, a salary range of $65,000 to $100,000 per year, and robust benefits including healthcare, HSA contributions, a 401(k) match, and wellness resources.