Claims Adjuster - Bilingual English/Spanish

Responsive-Auto-Insurance-4; Plantation (FL); Híbrido; USD 65.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Employer-Paid Healthcare

Employer-Contributed HSA

401(k) with company match

Wellness program

Growth opportunities

Descripción de la vacante

Responsive Auto in Plantation, FL seeks a bilingual Claims Adjuster (English/Spanish) to guide customers through the claims process from first call to final resolution. You will investigate coverage, resolve disputes, and collaborate with attorneys and providers to move claims forward.

The role is primarily in-office in Plantation, with possible remote work for select candidates. Strong English/Spanish fluency and 2+ years auto claims experience preferred.

Formación

• Education: High school diploma or equivalent required; Bachelor’s degree strongly preferred.
• Licensing: Active Florida 6-20 All Lines Adjuster License preferred; if not licensed, must obtain within timeframe.
• Language: Fluency in Spanish and English, written and spoken, required.
• Skills: Strong analytical, problem-solving, and communication skills; proficiency with Microsoft Office.
• Experience: 2+ years auto claims experience preferred; ability to thrive in high-volume, customer-facing environment.

Responsabilidades

• Investigate and resolve claims from start to finish with judgment and accuracy.
• Evaluate coverage by reviewing policies and resolving coverage issues.
• Manage customer interaction professionally and clearly, even in difficult conversations.
• Handle demands and correspondence promptly and precisely.
• Collaborate with attorneys, medical providers, customers, claimants, and others to move claims toward resolution.
• Maintain detailed, timely documentation of claim activity and decisions.
• Stay compliant with applicable laws, regulations, and company requirements.

Conocimientos

Spanish and English fluency

Analytical thinking

Communication

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Description

So, You Want to Be Our Claims Adjuster?

• Claims Adjuster – Bilingual (English and Spanish)
• Plantation, FL
• Full Time

Who We Are (The Honest Version)

We’re Responsive Auto, right here in Plantation, Florida, building one of the leading personal

auto insurers in the state and working alongside thousands of agents to make insurance feel

less like paperwork and more like a promise we actually keep.

We believe great claims work starts with people who bring humility, accountability, common

sense, and a collaborative mindset. We work closely as a team, communicate openly, and take

ownership of delivering a strong experience for our customers and agency partners.

What We Offer (Yes, It’s Real)

• 100% Employer-Paid Healthcare: Responsive Auto pays 100% of medical, dental, and
• vision premiums for each full-time employee (families are extra), with free preventative care.
• Employer-Contributed HSA: Responsive Auto contributes $500 per quarter to your HSA
• account.
• Retirement Savings: Build for your future with a 401(k) with company match.
• Wellness Program: Access mental health support and wellness resources designed to
• support your overall well-being.
• Growth: Grow your skills and career through training and development opportunities in a
• collaborative environment.
• Salary: $65,000 to $100,000 annually, depending on experience and qualifications

The Role

You’ll guide customers through the claims process from first call to final resolution, investigating

coverage, resolving disputes, and working with attorneys, medical providers, and others to keep

claims moving forward.

This isn’t a script-reading job. You’ll use judgment, document your reasoning, make decisions,

and take ownership of your claims from start to finish.

Where You’ll Work

We’re primarily an in-office team in Plantation, Florida. Remote work may be available for candidates outside the local area, depending on business needs and the circumstances of the role.

Your Schedule

Monday through Friday: 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM

What You’ll Actually Do

• Investigate and Resolve Claims: Evaluate claims from start to finish, including complex matters that require judgment and critical thinking.
• Evaluate Coverage: Review policies, confirm coverage, and work through coverage issues as they arise.
• Manage Customer Interaction: Communicate with customers professionally and accurately, including during difficult conversations.
• Handle Demands and Correspondence: Respond to demands, requests, and questions clearly, quickly, accurately, and timely.
• Collaborate: Work closely with attorneys, medical providers, customers, claimants, and other stakeholders to keep claims moving toward resolution.
• Maintain Strong Documentation: Keep detailed, timely records of claim activity, decisions, and communications.
• Stay Compliant: Follow applicable federal and state laws, regulations, and company requirements

How We Roll

• Adapt: We embrace change and keep improving, instead of defending “how it’s always been done.”
• Collaborate: We work transparently and respectfully — collaboration isn’t a value we hang on the wall, it’s how we actually get claims closed.
• Engage: We stay curious and committed to the people we serve, customers and teammates alike.
• Be Data-Driven: We use what the numbers tell us, not just what feels right.

Requirements

What You Bring to the Table

• Education: High school diploma or equivalent required. Bachelor’s degree is strongly preferred. Candidates without a degree will be considered when they bring relevant experience and demonstrated leadership ability.
• Licensing: Active Florida 6-20 All Lines Adjuster License preferred. If not licensed, you
• must obtain one within the required timeframe.
• Language: : Fluency in Spanish and English, written and spoken, is required. This is non-negotiable. Our customers rely on us to serve them, and they deserve to be served in the language they choose.
• Skills: Strong analytical, problem-solving, and communication skills, plus proficiency with
• Microsoft Office.
• Experience: 2+ years of auto claims experience preferred. Ability to thrive in a high-volume, customer-facing environment where time management, and attention to detail are essential.
• Mindset: Self-motivated, team-oriented, and adaptable, and ready to take ownership. We look for people who bring a positive attitude, strong work ethic, and willingness to learn.

Equal Opportunity

Responsive Auto provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, creed, sex, sexual orientation,

gender identity, national origin, age, disability, veteran, marital, or domestic partner status