Bilingual Assistant Store Manager: Growth & Leadership

CCF Family of Brands; Austell (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training program

Learning management system with e‑lear

Discount marketplace

Job summary

CCF Family of Brands in Austell, GA is seeking a Bilingual Assistant Store Manager to support customers with financial services and help run a store. You will gain hands-on leadership experience while driving account management, risk assessment, and customer outreach.

The role emphasizes growth and promotion within a fast-paced, people-first environment. Full-time hours include weekend work, with extensive training and benefits provided.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Skills

Bilingual (English/Spanish)

Customer service

Retail sales

Leadership

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands in Austell, GA is seeking a Bilingual Assistant Store Manager to support customers with financial services and help run a store. You will gain hands-on leadership experience while driving account management, risk assessment, and customer outreach.

The role emphasizes growth and promotion within a fast-paced, people-first environment. Full-time hours include weekend work, with extensive training and benefits provided.