Bilingual Assistant Store Manager – Growth & Benefits

O'Reilly Auto Parts; Racine (WI); Presencial; USD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock Purchase Plan

401k with Employer Contributions - Day

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Descripción de la vacante

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role includes leading the team in servicing customers and managing shifts in the manager's absence.

Bilingual candidates are encouraged to apply. The position entails supervising customer service at the showroom, assisting with goal setting, coaching, hiring, and ensuring proper process adherence across orders, returns, and inventory.

Formación

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilidades

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom including program execution.
• Work with the store manager to ensure the retail sales counter is staffed during peak hours.
• Assist the store manager in setting team member goals, coaching, and training.
• Assist in the hiring process by recruiting, interviewing, and selecting qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store-to-store transfers are processed promptly.
• Utilize outside purchase order ledger to handle special orders and outside purchases.
• Ensure returns and exchanges are processed efficiently and refunds issued correctly.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team members clock in/out and follow schedules.
• Perform store opening/closing duties and security procedures.
• Assist in maintaining the store building, parking lot, signage/lighting, and delivery vehicles.
• All other duties as assigned.

Conocimientos

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Fluency in Spanish

Descripción del empleo

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role includes leading the team in servicing customers and managing shifts in the manager's absence.

Bilingual candidates are encouraged to apply. The position entails supervising customer service at the showroom, assisting with goal setting, coaching, hiring, and ensuring proper process adherence across orders, returns, and inventory.