Bilingual Assistant Store Manager

O'Reilly Auto Parts; Killeen (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, and operations. The role emphasizes leading the team to deliver outstanding customer service and ensuring staffing coverage during peak hours.

Bilingual candidates are encouraged to apply; the position includes opportunities for growth and experience across the store's daily operations, including training and coaching teammates.

Qualifications

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure team executes programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Assist in hiring processes including recruiting tasks, interviews, and selection of qualified team members.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Skills

Customer service leadership

Staff supervision

Multilingual communication

Knowledge of sales programs

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, and operations. The role emphasizes leading the team to deliver outstanding customer service and ensuring staffing coverage during peak hours.

Bilingual candidates are encouraged to apply; the position includes opportunities for growth and experience across the store's daily operations, including training and coaching teammates.