Bilingual Assistant Store Manager - Auto Parts Leadership

O'Reilly Auto Parts; Ephrata (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts in Ephrata, WA is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and store operations. This role will lead the team during the Store Manager’s absence and help ensure exceptional service to customers.

The position emphasizes team leadership, staffing during peak hours, coaching employees, and maintaining store standards. Bilingual candidates are encouraged to apply, with a comprehensive compensation package and

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification are required.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure staff execute customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours.
• Assist the store manager in setting team member goals, coaching, and ensuring training is up to date.
• Assist in recruiting tasks and interview process to hire qualified team members.
• Ensure all store processes (buy online/ship to store, transfers, add orders) are performed timely.
• Ensure returns, refunds, and invoicing are handled efficiently and correctly.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Enforce adherence to schedules, approvals, and proper clock-in/out.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O’Reilly Auto Parts in Ephrata, WA is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and store operations. This role will lead the team during the Store Manager’s absence and help ensure exceptional service to customers.

The position emphasizes team leadership, staffing during peak hours, coaching employees, and maintaining store standards. Bilingual candidates are encouraged to apply, with a comprehensive compensation package and